Refund policy

dust et al. is unable to accept returns or exchanges due to change of mind.

However, if you believe that the product is fundamentally faulty or damaged, please kindly email dustetal@gmail.com within 14 days of the date of purchase. In the email, please include your order number and imagery of the fault/damage, and we will verify the information and provide a thoughtful solution in the way of a refund, exchange or credit note.

Customers are responsible for covering the cost of returning the product and will be reimbursed upon determining fault and/or damage.

If you received an incorrect item, please contact us as soon as possible at dustetal@gmail.com, and our team will liaise with you further to ensure you receive the correct item promptly.